Frequently Asked Questions

📦 Order Tracking & Shipping

Q: How can I track my order?
A: Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on the carrier's website (USPS, UPS, or FedEx).

Q: When will I receive my tracking number?
A: Tracking numbers are sent within 24-48 hours after your order is processed and shipped.

Q: How long does shipping take?
A: Standard shipping is 3-5 business days. Expedited options (2-3 days) are available at checkout.

Q: Do you offer free shipping?
A: Yes! Free shipping on orders over $50.

Q: My tracking shows 'delivered' but I don't have my package. What should I do?
A: Check with neighbors, building management, or other household members. If still missing, contact us immediately and we'll help resolve the issue.

📋 Order Management

Q: Do you offer bundle deals?
A: Yes! We offer 9-pack bundles that save you money compared to buying individual magnets.

🎨 Customization

Q: Can I upload my own photos and designs?
A: Absolutely! Upload your favorite photos, kids' artwork, business logos, or any custom design.

Q: What file formats do you accept?
A: We accept JPG, PNG, and PDF files. For best quality, use high-resolution images (300 DPI recommended).

💳 Payment & Returns

Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and Shop Pay for secure checkout.

Q: What's your return policy?
A: We provide a 15-day satisfaction guarantee and are committed to making things right. If you're not satisfied with your magnets, let us know and we'll partner with you to resolve any concerns and ensure you love your purchase

📞 Need More Help?

Still have questions about your order or tracking? Contact us and we'll help you right away!